MORTGAGE QUESTIONS AND ANSWERS
Frequently Asked Questions
Why Choose Better Lending?
Our team is committed to providing a fast, transparent digital mortgage experience with outstanding customer service.
As a Better Lending customer, we provide:
- Industry-leading rates quoted in seconds
- Nearly instant pre-approvals.
- 100% online application process
- No loan officer commissions
- A team dedicated to your needs, not sales
Does Better Lending offer mortgages in my state?
- AL
- AZ
- AR
- CA
- CO
- CT
- DE
- DC
- FL
- ID
- IL
- IA
- KS
- KY
- ME
- MD
- MI
- MN
- MS
- MT
- NE
- NH
- OK
- PA
- SD
- TN
- VA
- WA
- WI
- WY
What type of mortgages does Better Lending offer?
We currently offer both fixed and adjustable rates for conventional and jumbo loans. We finance many types of properties including:
- Single-family homes
- Multi-family homes (up to four units)
- Townhouses
- Condominiums
- Planned Unit Development (PUD)
We do not currently offer mortgages for the following:
- Manufactured/modular homes
- Multi-family homes (five or more units)
- Co-ops
- Mixed-use properties
Do you offer loans for investment properties?
Yes, we do offer loans for investment properties. Talk to us today about your needs.
Do you offer HELOCs or second mortgages?
No, we do not offer home equity lines of credit (HELOC) or second mortgages at this time.
How does Better Lending determine my mortgage rate?
We use technology to consider a wide range of factors, such as market conditions, your credit history, and your property characteristics in order to find the best possible rates and options available to you from a variety of investors.
What are points and credits?
A mortgage point is equal to 1% of the amount of your mortgage or $1,000 for every $100,000 borrowed. Points are used mostly in the calculation of origination fees, interest rate discounts and lender credits.
Credits are used to decrease the closing costs of a mortgage. In return, the lender charges a higher interest rate during the life of the loan.
Will I have a point of contact at Better Lending?
Yes. As soon as you complete the 3-minute online approval process, we’ll introduce you to your loan officer. You can contact your loan officer anytime throughout the mortgage process. We provide phone, email and chat support during these times.
Monday-Friday: 9AM – 9PM EST
Saturday 10AM – 6PM EST
Sunday- Closed
I have questions about my loan. Whom can I contact?
What happens to my current escrow account?
Any balance in your current escrow account serviced by another lender will be refunded to you. This typically happens within 3 weeks of closing your new loan.
What is an Initial Closing Disclosure?
This is the document that a lender issues outlining all of the details about the mortgage financing, once the loan is locked, the appraisal (if needed) is back and the loan has been through the underwriting process.
What is a Loan Estimate?
The Loan Estimate (LE) is the first document that a lender issues, outlining all of the details about the mortgage financing.
